FAQ
Orders and Shipping
How do I place an order?
To place an order, select the Everlumaor product you would like to purchase, choose any available options, add the item to your cart, and follow the instructions provided at checkout.
Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it at:
We will make reasonable efforts to assist before fulfillment begins.
However, once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be made.
If your order has already shipped, you may need to follow the applicable return procedure after delivery.
If we successfully cancel an order after payment has already been processed, the refund will be issued to the original payment method within 5–10 business days after the cancellation is confirmed.
After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
How do I track my order?
Once tracking information becomes available, we will send a shipping confirmation email to the email address used at checkout.
Tracking information may take some time to update after a shipping label has been created.
Carrier tracking frequency may vary depending on the shipping provider, destination, and local delivery network.
When will my order arrive?
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Once your order has been processed and shipped, the estimated delivery time is typically 7–20 business days.
Estimated delivery times are calculated from the date your order is shipped and do not include the 1–3 business days required for order processing.
Delivery times are estimates only and may vary depending on destination, carrier capacity, customs clearance procedures, local delivery conditions, public holidays, weather conditions, and other circumstances outside our reasonable control.
For additional information, please review our Shipping Policy.
Where are Everlumaor orders shipped from?
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.
Some orders may be fulfilled internationally or from facilities located outside the customer's destination country.
Products from the same order may occasionally be shipped from different fulfillment locations and may arrive in separate packages.
We do not represent that all orders are shipped from a local warehouse.
For additional information, please review our Shipping Policy.
How much does shipping cost?
Available shipping methods and applicable shipping charges are displayed during checkout.
Shipping costs may vary depending on the delivery destination, available shipping method, and other applicable factors.
If free shipping or a free-shipping promotion is available for your order, it will be clearly displayed during checkout.
What should I do if my order arrives damaged, defective, incorrect, or incomplete?
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible at:
Please provide:
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Your order number
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Product name
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Clear photographs of the product
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Photographs of the packaging where relevant
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A photograph of the shipping label where available
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A short video where relevant
For small ambient lamps, a short video may be particularly helpful for issues involving switches, light sources, connectors, controls, decorative elements, or other product components.
If Everlumaor confirms that the issue resulted from a product defect, fulfillment error, incorrect item, incomplete order, or another error on our part, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer.
If a physical return is required because of an error on our part, we will provide a prepaid return label where available or reimburse reasonable return shipping costs in accordance with the instructions provided by our customer support team.
Please do not independently purchase expensive international return shipping before receiving return instructions from us.
Product Support
What types of products does Everlumaor offer?
Everlumaor offers a curated selection of small ambient lamps designed for refined, versatile, and everyday spaces.
Our collection may include:
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Mini Table Lamps
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Glass Ambient Lamps
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Sculptural Accent Lights
Available products may change as new collections are introduced.
Are Everlumaor products handmade?
Production methods vary by product.
Unless an individual product page specifically states that an item is handmade, hand-finished, or created using another particular production method, customers should not assume that such a production method applies.
Slight differences in shape, colour, surface appearance, decorative detail placement, glass details, sculptural elements, or finish may occur between individual pieces depending on the product and production process.
Please refer to the applicable product page for product-specific information.
Will the product look exactly like the photos?
We make reasonable efforts to display product colours, finishes, proportions, and details as accurately as possible.
However, product appearance may vary slightly because of screen settings, lighting conditions, photography, production batches, product variations, and minor surface or decorative detail differences.
Please review the applicable product page for product-specific information.
How should I care for Everlumaor lamps?
For most Everlumaor lamps:
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Handle glass components, bases, switches, cables, connectors, and decorative components carefully
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Avoid pulling, bending, or applying excessive force
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Store lamps carefully when not in use
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Disconnect the lamp from its power source before cleaning and use methods appropriate for the specific product
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Avoid abrasive cleaning materials unless specifically permitted
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Avoid unnecessary exposure to excessive moisture, heat, chemicals, or cleaning agents
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Follow any product-specific care instructions supplied with your item
Material-specific care requirements may vary, so please review the applicable product page where additional care information is provided.
How should I care for mini table lamps, glass ambient lamps, and sculptural accent lights?
For mini table lamps, avoid pulling cables, use switches or controls only through their intended mechanism, and place them on stable surfaces where appropriate to reduce tipping.
For glass ambient lamps, handle glass components, bases, and decorative elements carefully and avoid impacts or pressure that could damage the glass.
For sculptural accent lights, operate switches or controls using the intended mechanism and avoid pulling cables, connectors, or decorative details.
Please review any product-specific care information provided with your item.
What should I do if a switch, cable, connector, or glass component appears damaged?
If your Everlumaor lamp has a damaged switch, cable, connector, glass element, light source, or other structural or electrical component, we recommend that you stop using the item.
Please contact:
and provide your order number, product name, a description of the issue, clear photographs, and a short video where helpful.
Our customer support team will review the information and provide the appropriate next steps.
If the issue occurs within the applicable warranty period, it may qualify for coverage under our Product Support and Warranty.
Can I use Everlumaor lamps outdoors or in wet areas?
Unless the individual product page specifically confirms that an item is suitable for exposure to water, humidity, outdoor conditions, or similar environments, we recommend avoiding unnecessary exposure in wet areas, exposed outdoor locations, or other environments involving prolonged moisture or harsh weather.
We do not describe a product as waterproof, water-resistant, weather-resistant, suitable for outdoor use, or suitable for wet areas unless that characteristic has been specifically confirmed for the individual product.
What materials are used in the lamps and decorative details?
Materials vary by product.
A product may feature glass components, decorative finishes, sculptural forms, or other details as described on its product page.
The appearance of a decorative element does not by itself confirm that it is made from a particular material unless expressly stated on the individual product page.
Please refer to the applicable product page for the confirmed material description of the specific item you are purchasing.
Are Everlumaor products suitable as gifts?
Many Everlumaor lamp designs may be suitable for birthdays, anniversaries, holidays, celebrations, thank-you gifts, or everyday gifting.
Packaging and included accessories may vary by product, so please review the individual product page for details.
Can Everlumaor lamps be used every day?
Many Everlumaor products are designed with versatile styling in mind and may be suitable for everyday indoor spaces.
However, how and when an item should be used depends on its specific materials, construction, design, and care requirements.
Please review the applicable product page and product care instructions before use.
Are product dimensions exact?
Product dimensions displayed on our website are intended to provide a useful reference.
Small measurement variations may occur because of manufacturing methods, product construction, or measurement techniques.
Please review the individual product page for product-specific dimensions.
Returns and Refunds
What is your return policy?
Eligible products may be returned within 30 calendar days after confirmed delivery.
Before returning any product, please contact:
Our customer support team will review your request, confirm eligibility, and provide the applicable return instructions and return address.
Please do not return products to our registered business address unless our customer support team specifically instructs you to do so.
Our registered business address is not necessarily our product return facility.
For complete eligibility requirements and return instructions, please review our Return and Refund Policy.
Who pays for return shipping?
For preference-based returns, including change of mind, incorrect product selection by the customer, or personal preference, the customer is generally responsible for return shipping costs where permitted by applicable law.
If Everlumaor confirms that an item arrived damaged, defective, incorrect, incomplete, materially different from its product description, or requires return because of another error on our part, we will provide an appropriate solution at no additional cost to the customer.
Where a physical return is required because of an error on our part, we will provide a prepaid return label where available or reimburse reasonable return shipping costs according to the instructions provided by our customer support team.
How long does a refund take?
Once a returned item has been received, inspected, and approved, the refund will be issued to the original payment method within 5–10 business days.
If a refund is approved for an eligible damaged, defective, incorrect, incomplete, or otherwise qualifying item without requiring a physical return, the refund will generally be issued to the original payment method within 5–10 business days after approval.
After Everlumaor issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Warranty
Does Everlumaor offer a warranty?
Yes.
Most eligible Everlumaor products are covered by a 90-day limited warranty beginning on the date of confirmed delivery, unless otherwise stated on the applicable product page.
The warranty generally covers qualifying manufacturing defects, defects in materials or workmanship, and eligible structural issues that occur during normal and intended use.
Product-specific exclusions or different warranty terms, if any, will be stated on the applicable product page.
For complete warranty coverage, exclusions, and claim instructions, please review our Product Support and Warranty.
What should I do if my product develops a problem?
If your lamp develops a problem involving a switch, light source, cable, connector, glass element, decorative component, or another structural or electrical issue, stop using the product until the issue has been reviewed.
Contact:
Please include:
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Your order number
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The email address used at checkout
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Product name
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A description of the issue
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Clear photographs where relevant
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A short video demonstrating the issue where possible
Our customer support team aims to respond to warranty enquiries within 24–48 hours.
Submitting a warranty claim does not automatically mean that the claim has been approved.
Once the issue has been reviewed, we will communicate the available resolution.
What happens if my warranty claim is approved?
Depending on the nature of the issue, product availability, applicable consumer law, and the circumstances of the claim, an approved warranty claim may result in:
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A replacement product
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A replacement component where available
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A refund
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Store credit where agreed with the customer
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Another appropriate remedy
If a refund is approved, it will be issued to the original payment method within 5–10 business days after the refund is approved.
After Everlumaor issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Prices on everlumaor.com are displayed and processed in U.S. dollars (USD).
Payment options may vary depending on your location, device, and the payment services available at the time of purchase.
Is my payment information secure?
Payments are processed through the payment methods and payment service providers displayed at checkout.
Everlumaor does not ask customers to send complete payment card information, CVV/security codes, or account passwords through email or customer support messages.
For additional information, please review our Payment and Security Policy.
Product Information
Where can I find detailed product specifications?
Product-specific information is provided on the individual product page and may include:
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Dimensions
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Materials
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Colour or finish
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Power source, switches, or control details
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Glass components or sculptural details
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Included accessories
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Care instructions
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Recommended use
Because specifications vary between products, please review the applicable product page before purchasing.
Can colours look different in person?
Yes.
Product colours may appear slightly different depending on screen settings, room lighting, photography, production differences, and the characteristics of the product surface or finish.
We make reasonable efforts to represent each product as accurately as possible.
Do lamps have identical decorative details?
Not necessarily.
Products featuring glass details, sculptural elements, decorative finishes, textured surfaces, curved forms, or other decorative elements may show slight visual differences between individual pieces or production batches.
Minor variations do not necessarily indicate that a product is defective where they do not materially affect normal use or structural integrity.
Contact Us
If you have questions about your order, shipping, returns, refunds, product care, product specifications, warranty support, or product use, please contact us:
Brand: Everlumaor
Website:
everlumaor.com
Legal Entity:
Dalian Yifeng E-Commerce Co., Ltd.
Registered Address:
Unit 4, Room 403 (Internal ID: A44), 4th Floor, Building 4,
No. 1700 Tianfu Avenue North Section,
Chengdu High-tech Zone
Unified Social Credit Code:
91210202MAE9G6MUXH
Customer Support Email:
service@everlumaor.com
For order-related inquiries, please include your order number and the email address used at checkout whenever possible.
For product support, including the product name, photographs, and a brief description of the issue will help us assist you more efficiently.
Our customer support team aims to respond to enquiries within 24–48 hours.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
everlumaor.com is owned and operated by Dalian Yifeng E-Commerce Co., Ltd.